Troubleshooting

The URL doesn't work in an <iframe>

We do not support iframes and you should not try to embed the url but rather send the user to it.

We do not collect user's address, can we skip it?

Yes, address section of POST /v3/individuals request body is optional.

User provided incorrect details before or during onboarding, can we change the details?

Email or phone number can be changed with request PATCH /individuals/:id for individual who is in the process of onboarding and for individual who is onboarded (status is activated). For any other details change, please contact our support team.